3. Note on size: Some rugs may vary in size plus or minus 3 inches from the stated dimensions. I received the item as a gift, can I return it? Have arranged with the seller to return it but I don't know what way is cheapest. If you are not completely satisfied, you can return the product within the first 30 days after having received it. We want you to feel happy with your purchase since it will be a part of your home. In these cases, it’s nice to have the option to return or exchange your rug.” It never hurts to hit a few stores IRL either. A Free and Simple Return Policy: On all our Oriental and Persian rug collections we offer a simple 30-day money-back guarantee (no questions asked) PLUS FREE RETURNS. Change Of Mind Return - In Store & Online, Change of mind returns - In store & online. When you process your return either online or by calling customer service, we will provide you with a Return Authorization Number (RA#) and an email with complete instructions on where to ship your merchandise. Briefly describe the issue (if damaged in transit original plastic must be available). Visit us on Facebook and save an extra 10% on your order! You are responsible for selecting a trackable carrier plus paying the insurance and return shipping charges. 3. Processing & handling fees are non-refundable. After calling, I was told I was caller 27. I bought a rug, put it on the floor for a day, and then decided I don't love it. Please provide us with the following information and that will help us efficiently review your claim: 1. The thrifty DIY homeowner may be satisfied with a solution that would make the more discerning rug fanatic cringe. Fine Rug Collection will cover the return shipping costs for up-to one rug per order per month (orders within 30 days). 2. There’s no substitute for feeling and seeing a rug up close. 2. 4. If you don't receive your promo code, please check your email junk or spam folder and click on "Not spam". Select the item to return or exchange and the reason. Sign up to be the first to hear about new products and exclusive offers, Semi-Antique Fine Persian Estate Hamadan Area Rug 2'7 x 4'2, Once our FIne Rug Collection Return Department receives your Return Merchandise Request through our return authorization system, We will review the details or the return request, Send you an email with a PDF attachment containing your. You will need your order number (invoice number) and email that was used when placing the order.ITEMS ELIGIBLE FOR RETURN MUST BE. Once your return/exchange has been authorized, you will be sent to a portal where you will enter your order number and shipping zip code. We're available at 1-781-562-0859, Dark and a light sides of an Oriental rug. If you have multiple items, please select one item at a time. Tell us if you would like to receive a replacement (billed when shipped) or just a refund (credit issued when received). If it’s not the right fit, Rugs Direct offers a 30-Day Satisfaction Guarantee. 33% OFF Rug Doctor Return Policy: Each Rug Doctor product you buy directly from Rug Doctor comes with a 30-day money-back guarantee. Please note - we do not cover the cost of delivery where products are being returned due to change of mind. You will need to print the label and drop the item at the closest UPS store. You must first contact us via this form and obtain a Return Authorisation (RA) Number. We will not accept merchandise that has been soiled or damaged in shipping due to improper packaging. * It is really that easy and risk-free. Try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund. What if my item arrives damaged or defective? Choose “Exchange an Item” or "Return for a Refund." Bought a rug recently which was stupid as I couldn't see the exact shade and of course it's not a good match. For a small additional fee from UPS, you can call UPS directly and request a pick-up a pickup time and location from your associated return pickup address. Email us at [email protected] with clear photos that show any issue with the rug, including the packaging and label on the back of the rug. If the item is damaged or appears defective, see below. Sent to us within 30 days of the date you placed the order. This is not a manufacturer defect but considered normal characteristics. purchased on a separate order within 30 days, purchased by the same customer within 30 days, purchased by a different account to the same shipping address. $3,749.00. You have obtained an Return Authorisation Number; Goods are returned within 30 days; Please note there will be a flat rate fee of $25 to return your rug with which the customer service team will process for you. Rug pads that have been opened Items marked as "Final Sale" When you process your return either online or by calling customer service, we will provide you with a Return Authorization Number (RA#) and an email with complete instructions on where to ship your merchandise. You are responsible for payment of the return shipping charges. Once we receive this information and photos, we will determine the next steps in filing your claim. If you have any questions, feel free to call us at 1-888-464-1447, email at [email protected], or chat us online. You must meet the following requirements: Please note there will be a flat rate fee of $25 to return your rug with which the customer service team will process for you. If your item arrives damaged or appears to have a defect, you must contact customer service within. There are many ways of addressing the rug-flooring interface problem, from masking tape and hot glue to rug pads made of various materials. Returned to us in the same condition that it was delivered to you. Rug return? Before even picking it up at my local store, I tried to call to get a refund. Any return without a return authorization or refused upon delivery will be charged 20% return service fee and cost of freight. You can try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund. We offer a simple 30-day money-back guarantee*, no questions asked! The store told me I had to call VCF corporate office, they could not give me the refund. You may return most items for a refund within 30 days of delivery. The return shipping cost for each additional rug purchase will be paid by the customer: DAMAGED OR MISSING ITEMS If you received your merchandise in damaged condition or items are missing, please email us at Support@FineRugCollection.com as soon as possible to report the problem. I changed my mind and purchased a different rug. In most cases, we will even cover the return shipping cost. You have 30 days from the date of purchase to return an item for change of mind that's been purchased online. You will receive a separate shipping label for every item you are returning, so please carefully match each label to the appropriate package. $5,596.99 The rug must be completely covered in plastic for shipping. I rolled it back up and there are no marks or anything on it, but it's not in the original packaging anymore because the original packaging was basically plastic wrap which had to be torn to get the rug out.

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