Return Process for Textiles & Sealed Cushion Inserts. All rights reserved. Full refund. If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. Continental US: To initiate a return, visit our Returns Center page, enter your email, and click "start a return" within 7 days of your shipment receipt to get started. Easy Returns. Frequently Asked Questions. I returned one to Pottery Barn. If you prefer not to use online returns, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to the CB2 address on your Packing Slip. Select the item you want to return, and select an option from the Reason for return menu. How do I return or exchange a Ruggable product? To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. However, be aware that if you rely on the online store's more generous timeline for returns, there may be extra conditions you’ll have to stick to if you decide to send the goods back outside of your 14-day right to reject. Choose how to process your return. Many online retailers extend the cancellation period even further, so be sure to read the terms and conditions carefully as you may have longer to return unwanted items. Important Covid-19 Update. If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Your return will be processed immediately afterwards. if it is a second or damaged rugs sold in ‘as is’ condition) Must be returned with a valid Rugs a million Track your return easily online; Start a Return. A: To initiate a return: Enter your order number and email address here. 1998-2020 RugsUSA, LLC. It must also be in the original packaging. Refunds are processed within 3-5 business days after we receive your return package. 3.) Refunds are processed within 3-5 business days after we receive your return package. Includes: Rugs, wall hangings, cushion covers, & cushion inserts that remain sealed. Send it back for no charge within 30 days. Does Ruggable offer exchanges? Sent to us within 30 days of the delivery date of your order (unless the item detail page says otherwise). Items sent back to us must have the same dimensions as when they were originally shipped, for example a rug that was folded in a box must be shipped back folded in a box for the return shipping label to be accurate. Returns and Exchanges Follow New articles New articles and comments. Returns and Exchanges Follow New articles New articles and comments. If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Contact Us. Trends don’t wait, and neither should you Get your new rug ASAP! REFUND POLICY CONDITIONS Simply return the rug in "as purchased condition" within 48 hours of receiving the item for a refund. If Rugs Express agrees the fault is valid, we will gladly give you the option of an exchange of the same rug or a full refund. Returns must be accompanied by the packing slip/shipping receipt and in original condition. All our rugs are eligible for full refunds as long as they are: If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. Try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund.

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