The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Handy.com is a website and company that promises they can help their customers book both expert home cleaners and handymen at just a moment's notice, with their convenient and secure booking and payment system. The problem is, the HomeAdvisor site does not give proper visibility into Handy jobs. The best of modern, priced for real life. They charge high cancellation fees and doesn't care about the well being or work ethics of their workers. Hopefully, getting a refund but they don't seem to care and you can rate the person that didn't show up because they unassign themselves. I complained and was told if I don't like it, I can pay the cancellation fee of $99. I signed up for 6 months of house cleaning. Job well done Steve. The police were contacted and a report was filed and the company had the audacity to send another cleaner the following week when services were canceled. Fine. House cleaning, home cleaning, furniture assembly, TV mounting and other handyman services. Scheduled furniture assembly by Handy via Wayfair. He said he didn't really know what was wrong he was googling it and replacing parts at my expense. This company is a joke. To pay them for a service. We emailed them again; again they apologized. The app is a scam and cons you out of money, Beware! The guy who came in did such a shabby job. You’re wise to stay away from this company. I don't have enough words to express how good worker Efrain is.! Which is all i want! The email said the new check would arrive in 1-2 weeks. Tip for consumers: They do not provide live customer service or provide a phone number. Great job. They’re also not very professional not to get back to me and canceling my contract without letting me know. This online store lets you choose items such as rugs, pillows, lighting, storage containers and … Hahaha! The "pro's" can't follow instructions. I'll definitely request handy service again. According to their website, all Handy professionals are experienced, friendly, background checked, and insured, so their clients can feel confident that they will be receiving the assistance of a well vetted professional when they book through their website. Waste of money! They are not a scam as I had used them several times with success.They just have a very bad customer service and horrible billing practices. http://bit.ly/get-handy-app Need assistance? The appointment was set for 4pm on a 01/14/2020. I just don’t think it would ever happen. Handy is basically the Craigslist of finding labor. Handy Cleaners STEAL and Handy does Nothing! They arrived late, left early, did the bare minimum, and did not properly mop the floor, leaving visible mud and dirt in several places. Handy.com sent a supposed "professional" to fix my leaky faucet. We asked the lawn guy to help and they put it in. This place is horrible. An hour after they were supposed to arrive I emailed "Cody" who claimed that sometimes people claim jobs just hours before and they were still waiting on someone to claim it. Explain the above to her and ask her what they were going to do about finishing my installation and she said she get back to me. They sell products regardless of whether or not the product is available or in inventory. That would be fine if it wasn't AFTER the start time. #1 Couches & Sectionals. Very terrible service, and even worse customer care (or lack of that). We booked installation of 2 ceiling fan to replace our old ones through Lowes, Helena MT. He then went out to examine the shell and said he had no ladder so we lent him ours. Handy Happiness Guarantee. If you cancel, you pay a $99 cancellation fee even though no services were provided. This is the absolute worst cleaning agency you can work for. It's just a matter of time. The only solution offered was to provide a different cleaner in the future. Friday comes and the pro is nowhere to be seen. But to communicate you have create an account at Handy and download their app and login. I could not cancel the service. The contractor showed up and refused to do the service I requested but I got no refund. This is crap company with no Morales. we’d hate to think what might happen if the installation service had not been satisfactory and we had requested a total refund. Fast and efficient! I didn't realize that was going to cause an issue. I think large jobs or heavy stuff or lawn stuff or that kind of thing - where actual hard labor is needed - they're going to fall short every time. Right. On Wednesday the "professional" texts to ask to reschedule to 9am. I was depending on this service to clean for a party. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I would have gladly paid more to a company who would bring in 3 illegals to clean for cash under the table. We called the company. Tells me through the app she's running late. All payments will be handled through their website, so if a customer has any issue or complaint with the service they have received or the service provider, they can address their concerns with Handy.com. Eventually people will catch on... Gain trust and grow your business with customer reviews. (Obviously they tell you whatever fits the situation to make the company look good.) This company sent a so-called professional to do a three hour post move out cleaning for me. The company has little consideration of the customer’s time. My handy worker was awesome Byron showed up early, brought his own tools & adhered to all covid19 guidelines. Can only communicate withe Handy via email and they apologized and said they would tell the pro to contact me. no services provided and 3 charges to my card.anyone not examining their bills would be out bigtime. Just excellent. The cleaners did a terrible job. Booked the Handy service and was given an appointment over a week away. FREE SHIPPING* | BLACK FRIDAY feat. We waited until 6pm, then called the company again and asked to cancel that appointment. I scheduled 2 weeks in advance for deep cleaning for house guests. Of the ones he bought, one was garbage and already failed again. I called for a refund, they said 3 weeks for a check. I contacted Customer Service sent them the pictures and they’ve gone dark for four days.There is no phone number to contact them and if you keep trying to go through their customer service email On their website they all they do is start a circular process of opening a new complaint. They steal from people, you have been warned! The best! Their cleaners have no showed me 5 times in TWO WEEKS! After all, they unhelpfully reminded me, I agreed to these terms when I signed up. She was able to remove a long-standing stain in our bathtub and got rid of the ring around my daughter's computer chair! What a pain. Christian was excellent at working with us to achieve the desired placement.

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